Ombuds Offices: Classical and Organizational Models
What is an ombudsman? See a definition. Please also see the links to Standards for Ombudsman and Human Rights Institutions.
Anderson, Stanley. "Comparing Classical and Executive Ombudsmen." In Executive Ombudsmen in the United States, edited by Alan J. Wyner. Berkeley, CA: University of California, Berkeley Institute of Governmental Studies, 1973.
Anderson, Stanley. Ombudsman Readings. Edmonton, AB: International Ombudsman Institute, 1981.
Ayeni, Victor. "Evaluating Ombudsman Programmes." Ombudsman Journal 11 (1993): 67.
Barnen, Radda. Children's Ombudsmen and the Promotion of Children's Rights. Stockholm, Sweden: Swedish Save the Children, 1996.
Caiden, Gerald E., ed. International Handbook of the Ombudsman. Volume I, Evolution and Present Function. Westport, Conn: Greenwood Press, 1983.
Caiden, Gerald E., ed. International Handbook of the Ombudsman. Volume II, Country Surveys. Westport, Conn: Greenwood Press, 1983.
Canadian Ombudsman Association. A Federal Ombudsman For Canada: A Discussion Paper. Toronto: Canadian Ombudsman Association, May, 1999.
Danet, Brenda. "Toward a Method to Evaluate the Ombudsman Role." Administration and Society 10:3 (1978): 335
Fleischman, Alan, Tim Colby, and Human Rights Research and Education Centre (HRREC). "Ombudsman: Issues and Articles. A Bibliography." International Ombudsman Yearbook 1 (1997): 157-195. (Also published in Ottawa: HRREC, University of Ottawa, 1997.)
Furtado, T. Why an Organizational Ombudsman? What an Organization's Management Might Want to Know. Dallas: Ombudsman Association, 1996.
Gadlin, Howard. "The Ombudsman: What's in a Name?" Negotiation Journal 16 (1) (2000):37-48.
Galdin, M., and Pino, E. W. Neutrality: What an Organizational Ombudsman Might Want to Know. Dallas: Ombudsman Association, 1997.
Howard, C.L., and Gulluni, M. A. The Ombuds Confidentiality Privilege: Theory and Mechanics. Dallas: Ombudsman Association, 1996.
International Ombudsman Institute. Newsletter. Edmonton, AB: International Ombudsman Institute. Periodical. Available in English, French and Spanish.
International Ombudsman Institute. Occasional Paper Series. Various authors. #1(1979) to #70 (1999). Edmonton, AB: International Ombudsman Institute.
International Ombudsman Yearbook. Vol. 1 (1997) to current. Formerly Ombudsman Journal. Kluwer Law International. Periodical.
Ivany, Randall. Readings on Ombudsmanship. Edmonton, AB: International Ombudsman Institute, 1981.
Kandel. W. L., and Frummer, S.L. "The Corporate Ombudsman and Employment Law: Maintaining the Confidentiality of Communications." Employee Relations Law Journal 19(4) (Spring, 1994): 587-602.
Keating, W. T., and J. A. Holden. "The Campus Ombudsman: A Vehicle for Change?" Journal of Research and Development in Education 6(1) (1972): 38-45.
Kempf, Udo, and Marco Mille. "The Role and the Function of the Ombudsman: Personalized Parliamentary Control in Forty-Eight Different States." Ombudsman Journal 11 (1993): 37.
Kolb, Deborah M. "Corporate Ombudsman and Organizational Conflict Resolution" Journal of Conflict Resolution 31(4)(1987): 673-691.
Lundvik, Ulf. The Ombudsmen in Australia. Edmonton, AB: International Ombudsman Institute, 1985.
Lundvik, Ulf. The Ombudsmen in the Provinces of Canada. Edmonton, AB: International Ombudsman Institute, 1982.
Lupton, D. K.. "Resolving Faculty Disputes: The Education Ombudsman Proposal." Innovative Higher Education (1984): 94-107.
Marshall, Mary A., and Linda C. Reif. "The Ombudsman: Maladministration and Alternative Dispute Resolution." Alberta Law Review 34 (1995): 215-239.
Meltzer, D. Leah. "The Federal Workplace Ombuds." Ohio State Journal on Dispute Resolution 13(2)(1998): 549-609.
Ombudsman Journal. Vol. 1 (1981) to Vol. 13 (1995). Edmonton, AB: International Ombudsman Institute. Periodical.
Owen, Stephen. "The Expanding Role of the Ombudsman in the Administrative State." University of Toronto Law Journal 40 (1990): 346-362.
Owen, Stephen. "Proposal for a Canadian Federal Ombudsman Office." Ombudsman Journal 1992: 5-15.
Reif, Linda C. "Building Democratic Institutions: The Role of National Human Rights Institutions in Good Goverance and Human Rights Protection." Harvard Human Rights Journal 13 (2000): 1-69.
Reif, Linda C., ed. The International Ombudsman Anthology: Selected Writings From the International Ombudsman Institute. The Hague: Kluwer Law International, 1999.
Reif, Linda C. ed. The Ombudsman Concept. Papers and reports delivered at the International Conference on The Ombudsman Concept in Taipei, Taiwan, ROC. September 19-24, 1994. Edmonton, AB: International Ombudsman Institute, 1995. (English and Chinese versions.)
Reif, Linda C. The Ombudsman, Good Governance, and the International Human Rights System. Leiden and Boston: Martinus Nijhoff Publishers, 2004
Reif, Linda, Mary Marshall, and Charles Ferris, eds. The Ombudsman: Diversity and Development. Edmonton, Alberta: International Ombudsman Institute, 1993.
Robbins, Lee P., and William B. Deane. "The Corporate Ombuds: A New Approach to Conflict Management." Negotiation Journal 2(2)(1986): 195-205.
Rowat, Donald C. The Ombudsman Plan: The Worldwide Spread of an Idea Second edition. Lanham: University Press of America, 1985.
Rowat, Donald C. "Time for a Federal Ombudsman" Canadian Parliamentary Review 18(4) 1995.
Rowe, Mary P., Mary Simon, and Ann Bensinger, "Ombudsman Dilemmas: Confidentiality, Neutrality, Testifying, Record-Keeping." Proceedings of the Annual Conference of SPIDR, 1989. Washington, DC: SPIDR, 1990, 282-93. Also reprinted in Journal of Health and Human Resources Administration (Winter 1993): 329-40.
Rowe, Mary P. "The Corporate Ombudsman: An Overview and Analysis." Negotiation Journal 3(2) (April, 1987): 127-40.
Rowe, M. P. "The Ombudsman's Role in a Dispute Resolution System." Negotiation Journal 7(4)(1991): 353-362.
Rowe, Mary P., and John Reddy. "The Ombudsman as an Ounce of Prevention." Industry 51(3) (March, 1987): 42-44.
Rowe, M. P. "Options, Functions and Skills: What an Organizational Ombudsman Might Want to Know." Negotiation Journal 11(2)(1995): 103-114.
Rowe, Mary P. "An Overview of Client and Internal Ombudsmen." Journal of Health and Human Resources Administration (Winter 1993): 259-60.
Russell, Richard A. "The Ombuds Model." In Alternative Dispute Resolution Practice Manual. Looseleaf Service, 2701-2781. North York, Ontario: CCH Canadian Limited, 1996.
Shelton, Robert L. "The Institutional Ombudsman: A University Case Study." Negotiation Journal 16 (1) (2000): 81-98.
Steiber, Carolyn. "57 Varieties: Has the Ombudsman Concept Become Diluted?" Negotiation Journal 16 (1) (2000): 49-57.
UNICEF International Child Development Centre. Ombudswork for Children. Innocenti Digest No. 1. Florence, Italy: UNICEF International Child Development Centre, Piazza SS Annunziata 12, 50122 Florence, Italy, fax 39 55 244 817, 1997.
United Nations Centre for Human Rights (UNCHR). National Human Rights Institutions: A Handbook on the Establishment and Strengthening of National Institutions for the Promotion and Protection of Human Rights. Professional Training Series No. 4. U.N. Doc. HR/P/PT/4, U.N. Sales No. E.95.XIV.2 (1995).
Wagner, Marsha L. "The Organizational Ombudsman as Change Agent" Negotiation Journal 16 (1) (2000): 99-114.
Weiss, "Comparing Legislative and Executive Ombudsman in the United States." Ombudsman Journal 7 (1988): 39.
Wyner, Alan J., ed. Executive Ombudsmen in the United States. Berkeley, CA: University of California, Berkeley Institute of Governmental Studies, 1973.
Zagoria, Sam. The Ombudsman: How Good Governments Handle Citizen's Grievances. Cabin John, MD: Seven Locks Press, 1988. read a review
Ziegenfuss, J.T. Jr., Rowe, M., and Munzenrider, R. F. Corporate Ombudsman: Functions, Case Loads, Approaches, and Outcomes. Journal of Health and Human Resources Administration 15(3) (1993): 261-280.
Conflict Transformation and Peacebuilding: A Selected Bibliography (formerly Conflict Resolution and Peacebuilding: A Selected Bibliography). Copyright 1997-2008 Catherine Morris. All rights reserved.