Catherine Morris
Technology and Conflict Resolution
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See also the Online Dispute Resolution (ODR) resources, ODR Resource Database edited by Melissa H. Conley Tyler on the website of odr.info the site of the Center for Information Technology and Dispute Resolution (CITDR). This bibliography is in need of updating; your suggestions are invited.
Almaguer, Alejandro E., and Roland Baggott III. "Shaping New Legal Frontiers: Dispute Resolution for the Internet." Ohio State Journal on Dispute Resolution 13 (1998): 711-748.
Baecker, R.M., ed. Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration. San Francisco, CA: Morgan-Kaufman Publishers, 1993.
Bordone, Robert C. "Electronic Online Dispute Resolution: A Systems Approach: Potential, Problems, and a Proposal." Harvard Negotiation Law Review 3 (Spring, 1998): 175.
Bowers, J.M., S.D. Benford, eds. Studies in Computer Supported Cooperative Work Theory, Practice, and Design. New York: North-Holland, 1991.
Stitt, Allan J., ed.
Brannigan, Colm. "Online Dispute Resolution." In Alternative Dispute Resolution Practice Manual, edited by Allan Stitt, 6901-53. Looseleaf Service. North York, Ontario: CCH Canadian Limited, 1996.
Brown, S., et al. "Linking Multiple Accounts with GIS as Decision Support System to Resolve Forestry/Wildlife Conflicts." Journal of Environmental Management 42 (1994): 349-364.
Burns, Tom, and Reinhard Ueberhorst. Creative Democracy: Systematic Conflict Resolution and Policymaking In a World of High Science and Technology. Westport, CT: Praeger Publishers, 1988.
Coleman, David. Groupware: Technology and Applications New York: Prentice Hall, 1997.
Donahey, M. Scott. "Dispute Resolution in Cyberspace." Journal of International Arbitration 15(4) (1998): 127-168.
Dunlop, C. and R. Kling, eds. Computerization and Controversy: Value Conflicts and Social Choices San Diego: Academic Press, 1991.
Eisen, Joel B., "Are We Ready for Mediation in Cyberspace?" Brigham Young University Law Review 1998: 1305-1358.
Femenia, Nora. "ODR and the Global Management of Customers' Complaints: How Could ODR Techniques be responsive to Different Social and Cultural Environments?" Paper presented at OECD Conference "Building Trust in the Online Environment: Business-to Customer Dispute Resolution;" The Hague, Holland. 2000. Available http://www.oecd.org/dataoecd/1/36/1879749.pdf
Grief, Irene. Computer-Supported Cooperative Work: A Book of Readings San Francisco: Morgan Kaufman, 1988.
Johnson, David R. "Dispute Resolution in Cyberspace." New Jersey Law Journal (1994) 136: 10.
Katsh, Ethan. "The Online Ombuds Office: Adapting Dispute Resolution to Cyberspace." http://www.umass.edu/dispute/ncair/katsh.htm
Katsh, Ethan, and Janet Rifkin. Online Dispute Resolution: Resolving Conflicts in Cyberspace. San Francisco, CA: Jossey-Bass Publishers, 2001. read a review. read another review.
Lide, E. Casey. "ADR and Cyberspace: The Role of Alternative Dispute Resolution in Online Commerce, Intellectual Property and Defamation." Ohio State Journal on Dispute Resolution 12 (1996): 192-222.
Lloyd, Peter. Groupware in the 21st Century: Computer Supported Co-operative Working Toward the Millennium London, UK: Adamantine Press Ltd., 1994.
Macduff, Ian. "Flames on the Wires: Mediating from an Electronic Cottage." Negotiation Journal (January 1994): 5-13.
Mitchell, Rosanne T. "Resolving Domain Name-Trademark Disputes: A New System of Alternative Dispute Resolution is Needed in Cyberspace." Ohio State Journal on Dispute Resolution 14 (1998):157-192.
Morton, Michael S. Scott, ed. The Corporation of the 1990's: Information Technology and Organizational Transformation US: Oxford University Press, 1991.
Nagel, S. S. and M. K. Mills. "Multicriteria Dispute Resolution Through Computer-Aided Mediation Software." Mediation Quarterly 7(2) (1989): 175-189.
Nyhard, J. and D. Samarasan. "The Elements of Negotiation Management: Using Computers to Help Resolve Conflict." Negotiation Journal 9 (1987): 43-62.
Olson, G.M. et al. Computer Augmented Teamwork: Flexible Facilities for Electronic Meetings. New York: Van Nostrand Reinhold, 1993.
Olson, M.H. Technological Support for Work Group Collaboration Mahwah, NJ: Lawrence Earlbaum and Associates, 1989.
Perritt, Henry H., Jr. "Dispute Resolution in Electronic Network Communities." Villanova Law Review 38 (1993): 349.
Rule, Colin. Online Dispute Resolution for Business: For E-Commerce, B2B, Consumer, Employment, Insurance, and other Commercial Conflicts. San Francisco: Jossey-Bass, 2002. read a review.
Schneider, Michael E., and Christopher Kuner. "Dispute Resolution in International Electronic Commerce." Journal of International Arbitration (1997): 5.
Schrage, Michael. Shared Minds: The New Technologies of Collaboration New York: Random House, 1990.
SchWeber, Claudine. "Your Telephone May be a Party Line: Mediation by Telephone." Mediation Quarterly 7(2) (Winter 1989): 191-95.
Shell, Richard. "Computer-Assisted Negotiation and Mediation: Where We Are and Where We Are Going." Negotiation Journal (April 1995): 117.
Smith, Marc, and Peter Kollock, eds. Communities in Cyberspace. London: Routledge, 1999.
Stulberg, Joseph B. "Mediation, Democracy and Cyberspace." Ohio State Journal on Dispute Resoution 15 (2000): 619.
Susskind, Richard. The Future of Law: Facing the Challenges of Information Technology. Oxford: Oxford University Press, 1996
Tapscott, Don, and Art Caston. Paradigm Shift: The New Promise of Information Technology New York: McGraw-Hill, 1993.
Thiessen, Ernest, and Daniel P. Loucks. "Computer Assisted Negotiation of Multiobjective Water Resources Conflicts" Water Resources Bulletin 28(1) (February 1992): 163-177.
Thiessen, E.M., D.P. Loucks, and E.R. Stedinger. "Computer-Assisted Negotiation of Water Resources Conflicts." Group Decision and Negotiation (March 1998): 109-129.
Ware, Stephen J., and Sarah R. Cole, eds., "ADR in Cyberspace 2000 and Beyond." Symposium, Ohio State University Law School, November 11, 1999. Ohio State Journal on Dispute Resolution 15(3) (2000): 589-793.
Wheeler, Michael. "Computers and Negotiation: Backing into the Future." Negotiation Journal (April, 1995): 171.
Yeend, Nancy Neal. "Electronic Alternative Dispute Resolution System Design." Mediation Quarterly 11 (2) (Winter 1993): 193-94.
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Conflict Transformation and Peacebuilding: A Selected Bibliography (formerly Conflict Resolution and Peacebuilding: A Selected Bibliography). Copyright 1997-2008 Catherine Morris. All rights reserved.
